How we restore your home. Not just clean it.
The equipment, chemistry, process, and guarantees behind every Velvo job — and why carpet manufacturers recommend exactly what we do.
More than a clean. A restoration.
Every Velvo job follows the same five steps — no shortcuts, no skipped phases, regardless of home size or budget.
Pre-inspection
~15 minWe walk every room with you, flag fiber types, identify problem zones, and tell you what we can and cannot fix — before equipment touches the carpet.
Industrial vacuum
~20 minA commercial-grade HEPA pre-vacuum lifts dry soil, pet hair, and dust mites that household vacuums miss. About 75% of carpet weight is dry debris.
Pre-treatment
~25 minEco-friendly enzymatic solutions are agitated into fibers. Pet zones get a longer dwell time. Red-clay spots get an acidic spotting agent.
Steam extraction
~45 min200°F+ commercial-grade hot water extraction. We rinse, lift, and recover residue in one pass. No sticky soap left behind to re-soil.
Fiber grooming
~15 minPile-set rakes lift the nap and accelerate dry time. We position air movers in the heaviest traffic lanes. Your floors are walkable in 6–10 hours.
The method carpet manufacturers actually require.
Most "carpet cleaners" use bonnet pads or shampoo — a cosmetic treatment that pushes oils deeper. Mohawk, Shaw, and Stainmaster warranties require professional hot water extraction. That's all we do.
Owner-operated
Paulo & Digiorgia on every single job. No rotating subcontractors, no unknown technicians in your home.
Transparent pricing
Fixed quotes within 15 minutes. Price is based on square footage, not per room. No surprise add-ons at the door.
Fast drying
Carpets dry in 6–10 hours with air movers positioned in high-traffic lanes. Not days — hours.
Zero residue
No soapy film left behind. Our rinse-and-extract process means your carpet stays cleaner longer — not a dirt magnet.
Non-negotiable commitments. Every job.
$1M+ liability insurance
Full general liability coverage on every job. Your home and belongings are protected from the moment we walk in.
24-hour satisfaction guarantee
Unhappy with results within 24 hours? We return and re-clean at no charge, or refund the service fee. No questions.
Manufacturer-recommended process
Our extraction methodology follows Shaw, Mohawk, and Stainmaster manufacturer guidelines for hot water extraction.
Fixed pricing, always
The quote we text you is the price you pay. No door-step upsells. No "I found additional issues" surprises. Ever.
Documentation provided
Move-out cleaning? We provide written documentation for landlords, property managers, and closing attorneys.
Same-week scheduling
Most jobs are scheduled within 48 hours. Urgent requests (events, move-outs) often get same-day or next-day slots.
Pet-safe. Kid-safe. Carpet-safe.
Our cleaning solutions are non-toxic, EPA-compliant, and biodegradable. No harsh chemicals sitting in your carpet fibers after we leave. Zero harmful residue means your family and pets can use the carpet safely immediately after drying.
Pet-safe solutions
Enzymatic treatments digest bacteria at the molecular level without toxic chemicals. Safe for dogs, cats, and all household pets.
Kid-safe from day one
Kids can play on damp carpet without issues. Once fully dry (6–10 hours), zero risk. Our solutions contain no VOCs or irritants.
EPA-compliant
All cleaning agents meet Environmental Protection Agency guidelines for residential use. Biodegradable and phosphate-free.
No residue left behind
Unlike shampoo-based cleaners that leave sticky film (attracting more dirt), our hot water extraction rinses clean. Your carpet stays cleaner, longer.
Allergen reduction 90%+
200°F+ steam kills dust mites, mold spores, and bacteria. Extracts pollen and pet dander trapped deep in fibers that vacuuming can't reach.
Warranty-safe
Our method is approved by Mohawk, Shaw, and Stainmaster. Using us won't void your carpet warranty — most DIY methods will.
Convinced by the process? Let's put it to work.
Text us a photo or a room count. We'll text back a fixed price and our next available slot.