Legal

Privacy Policy

Last updated: June 2026

Velvo LLC (“Velvo,” “we,” “us,” or “our”) operates hellovelvo.com (the “Site”). This Privacy Policy explains how we collect, use, and protect information when you use our Site or contact us about our carpet and upholstery cleaning services.

Information We Collect

We collect information you provide directly to us, including your name, phone number, email address, and service address when you request a quote, submit a form, or contact us via text or phone. We do not require account creation to use our Site.

We also automatically collect standard log data when you visit the Site: IP address, browser type, pages visited, and visit timestamps. This is collected through HubSpot CMS and Google Analytics.

How We Use Your Information

We use the information we collect to respond to quote requests and schedule cleaning services, communicate with you about your appointment, improve our Site and services, and send occasional service-related updates if you have opted in.

We do not sell your personal information to third parties. We do not use your information for targeted advertising.

Cookies

Our Site uses cookies to improve your experience and collect analytics data. We use HubSpot and Google Analytics cookies to understand how visitors use our Site. You can disable cookies in your browser settings, though some Site features may not function as intended.

Third-Party Services

We use the following third-party services that may collect or process information:

  • HubSpot — CMS, forms, and CRM. Handles quote form submissions and contact data.
  • Google Analytics — Site traffic and usage analytics.
  • Google Business — Review management and local search presence.

Each of these services has its own privacy policy governing how they handle data. We recommend reviewing their policies directly.

Data Security

We take reasonable measures to protect your personal information. Our Site is served over HTTPS and form data is handled by HubSpot’s secure infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Links to Other Sites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the “Last updated” date at the top of this page. Continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Read our Terms of Use →